The more channels that you have, the more efficient your device will be. I wonder if there is any difference between doing the speed test over IPv6 vs IPv4? Starting Frequency Startup Procedure Procedure Status Comment Acquire Downstream Channel 657000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv6 only Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored … I tried using Xfinity Chat, as my provider is Comcast/Xfinity, and their "support" was more of redircting me to different phone calls. In the Downstream Bonded Channels section, identify the Modulation and Power to find verify SNR levels are within the acceptable range for each downstream channel. It helps you to get optimum data transfer speeds from your current Internet service plan using eight download and four upload bonded channels on the CM3008 modem. Channels bonded can be wired links such as a T-1 or DSL line. Hook that cable up to your modem and power it up, read your levels just like you did above. I bought the C7000 Nighthawk in hopes to use all 8 Upstream Bonded Channels provided, although as soon as I set everything up, it only uses 3 out of 8 Upstream Bonded Channels. Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=2c:30:33:70:af:e8;CMTS-MAC=0c:11:67:02:7a:43;CM-QOS=1.1;CM-VER=3.0; Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:30:33:70:af:e8;CMTS-MAC=0c:11:67:02:7a:43;CM-QOS=1.1;CM-VER=3.0; The signal are very poor / out of spec. What is the cheapest Xfinity internet plan? Your downstream “shouldn’t” be in the negatives with no splitters. Upstream Bonded Channels (Partial Service) New Post - Tech Support. Discover the Xfinity Channel Lineup currently available in your area. All other modems tested (CM1150V, Arris TM722G, Arris SBV3202) were unable to lock the channels with that filter in place. I read on https://www.speedguide.net/faq/what-cable-modem-signal-levels-are-considered-good-78 that ideally upstream power levels want to be above 42 dBmV. Loyal Xfinity customer who has had service for the better part of 15 … Channel bonding can increase your internet speed by nearly 50%. Hi @EG and @CCAndrew -  thank you very much to both of you. You may want to check with the with support team of your modem's manufacturer. Interestingly, Comcast Xfinity’s biggest data plan provides 1 Gbps downstream rates, which can be supported on the DOCSIS 3.0 modem. Signal to Noise Ratio (SNR) is not listed on the upstream channels because it is measured at the CMTS. I believe this is a line problem, and not a modem problem. I'm stuck right now because I'm not sure if the upstream bonded channels being unlocked is the real issue. Hello, I have a Netgear Nighthawk AC1900 c7000v2 Cable Modem Router. The channels work in the morning, but stop working at the end of the day. Learn more at Xfinity.com. There is one package that stands out like a sore thumb, and that is the Limited Basic package. But, I still have this upstream problem (same as before) with the 16600000Hz channel not locking, and I think this needs to be resolved. techs. I am on a 200 MB service plan if it matters. The upstream section lists the channels you are connect to your ISP with. I currently pay for Xfinity Gigabit cable internet. The ARRIS SURFboard SB6190 is a DOCSIS 3.0 cable modem with 32 downstream x 8 upstream bonded channels, making it a perfect addition to your home network. The upstream channels, however, only half of them lock (channels 1-4). to start at the home. Solved: Hello, I have a Netgear Nighthawk AC1900 c7000v2 Cable Modem Router. We switched from Comcast Business to Xfinity about a month ago and for the last week our internet has been dropping multiple times a day, most of the time a reboot is required to recover. Since I only have cable internet (no cable TV), I don't need splitters. After I followed this advice from @CCAndrew : "Try to find the ground block or the cable inside before it hits any splitters. Basically, doing what you can before getting a tech out, You’re welcome, you may want to still get a tech out sometime. Splitters should be swapped with known to be good / new ones to testIf there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct. That’s where channel bonded internet could be the answer you’re looking for. Maybe this will work: Upstream Bonded Channels (Partial Service). The other half (5-8) won't lock. Thank you for the advice @CCAndrew. Compatible with major U.S. Cable Internet Providers including Cox, Spectrum, Xfinity & others. Regarding resolution of the issue I'm having, Arris points to this minimum requirement and Comcast points to the signal levels as meeting Comcast's specification which leaves me still pointing to the green DOCSIS 3.0 upstream indication. Increasing your internet connection speed would allow for more devices to be connected at once or for better quality online activities, such as streaming or gaming. The computer I test from is hardwired into my router. Hi there, you'll have to go through the Zoom Admin Portal which is the Zoom Configuration Manager. Compatibility. There may not be anything wrong it could be a combination of low levels outside, distance from pedestal to the house and then distance to the modem. Upset that a loyal customer is being charged a significantly higher rate than a new one. Yes, Xfinity offers a great selection of internet only plans if you're not looking to bundle. Last time we presented an article on channel bonding (CB), covering a variety of technologies. I think an easy/quick way for me to test this would be to take the modem outside and connect it directly to the drop, and compare the channels/frequencies using a laptop. I am not testing over wifi. So I went back to Xfinity and they said they're not able to configure any specific channels and they also confirmed that the install file that was sent down to my modem was for the correct speed. Comcast tech noted on install that he didn't see anything wrong with the signal levels. I have another downstream bonded channel with 25,208 uncorrected errors and low SNR. If you do decide to get a tech out, bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it to their line / network / maintenance dept. Xfinity guarantees a certain number of channels, so 220+ means you’ll get at least that many channels plus—possibly—more. I have tried calling Comcast tech support. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. The tech suggested that i buy a new modem because mine was more than 3 years old. Premium channels Access the biggest movies and the hottest original series by adding premium channel subscriptions to your viewing lineup. You helped me solve my problem! It works with Comcast Xfinity, Time Warner, Cox, and Charter and it saves fees of up to $120 a year on modem rentals. If you’re a customer of a cable provider (known as a multiple services operator or MSO) delivering data/video/voice services, you’re undoubtedly using … Loyal Xfinity customer who has had service for the better part of 15 years. About three weeks ago, I noticed a drop off and did a speed test and could not get more than 50mbps. What do the modem's signal stats look like ? Upstream SNR levels are read at the CMTS on the upstream data channel, not the modem or the modem diagnostic screens. Call 1-800-XFINITY to subscribe. My upstream results seem to be as expected - up to 40Mbps. I had a CM600 modem to support Comcast's Extreme 150 service. Find out about the minimum system requirements needed to run service. Also, there are no splitters between my coax cable drop and the modem. For all modems DOCSIS 3.0 / 3.1: I also noticed yesterday on my cable modem (MB 8600) the downstream light is blue, but flashing. I had a CM600 modem to support Comcast's Extreme 150 service. Do you have any guidance on how to do that? Cable Connection - Upstream Bonded Channels (Partial Service), Re: Cable Connection - Upstream Bonded Channels (Partial Service). Because Xfinity’s channel counts vary with your region. Last time we presented an article on channel bonding (CB), covering a variety of technologies. I'll see if I can get a tech out to check things out at some point. You can theoretically get somewhere around 38Mbps per channel I believe. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, and latency problems. It seems like it was either a bad splitter, poor connections between splitter and connected cables, a bad cable after the splitter or all of the above. To help me learn more, what effect might negative downstream power levels have on my service? Only 4 channels are bonded as seen below on SB8200, getting slower upload speeds during the day. In the Downstream Bonded Channels section, verify Power levels are within the acceptable range of - 15 dBmV to + 15 dBmV for each downstream channel. When I look at the connection page I see the following: I notice I have 7 downstream bonded channels with SNR less than 33 db, and one of the channels has an SNR of 0 with 13,734,383 uncorrected errors. I have been fortunate (or unfortunate) enough to have moved enough and or with different people that my bill never really fluctuated too much beyond what was reasonable. Attempted Solution: Cox tech acknowledged my 51-55 dBmv . Of course, downstream service interruptions are a bit more noticeable. Upstream between 35 and 52, downstream 10 and -10 and SNR above 35 but closer to 39-41 is great. Today we’ll look more into depth at DOCSIS 3.0 or D3 channel bonding—CB for data delivered via coax to a cable modem (CM). 7.30 / 10. HBO-only subscription available, includes HBO channels and On Demand, no streaming included. This is a measure of how much power is in the upstream channels. The end-user cannot get the upstream SNR directly. FYI, even though I am using my own modem now, all of the house wiring was originally done by  Xfinity (Comcast back then) at the time when I was originally renting a cable modem; so it was not "self-installed". My ISP is comcast. After all, I am paying full price for this service, and constantly having these issues; not to mention that I was not getting full downstream bandwidth originally… and probably for over 2 years prior. Modern cable modems will either have 16 x4 or 32 x 8 channel bonding, with the 32 x 8 being faster. That usually means Xfinity Internet from two or more routers. All 32 downstream seem fine. Just trying to figure out what SNR and power levels I would see with ideal conditions. Setting up your Linksys CM3008 DOCSIS 3.0 Cable Modem (8x4 Bonded Channels) Configuring your Linksys CM3008, CM3016 and CM3024 … So I now question the veracity of the Arris XB6 status page. In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Even adding Xfinity Mobile on as of late! Also, if you do come across splitters, connectors etc are tight, anything loose could possibly give you the errors and SNR and signal loss. The Ethernet ports are only Gigabit Ethernet and therefore the Max you will get is 950Mbps average down and it will never be possible to the the boxes 10Gbps selling spiel. Compatibility also matters greatly when it comes to a modem router combo for Xfinity. We scheduled a technician visit, with the usual caveat about charging me if it turns out to be my equipment. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Downstream channel light is Green and upstream channel light is blue. I'm stuck right now because I'm not sure if the upstream bonded channels being unlocked is … Additionally, it is possible to bond multiple cellular links for an aggregated wireless bonded link. But definitely looks better, Everything is a range but some numbers (usually in the middle of that range) are ideal. They can all be your home Internet connections; some may be nearby Xfinity public Wi-Fi connections. That is why a DOCSIS 3.1 modem is only good for future-proofing, but considering most ISPs in America are regional monopolies, it’s hard to argue there is much incentive for them to do this anytime soon. ABC, CBS, NBC, FOX, PBS, and more), local government channels, and educational channels. It's a 24x8. I don't know how to hook up my modem at the point of entry (to bypass my house wiring). Number of Bonded Channels for CM600 I just acquired a CM600 cable modem, and activated it on Comcast Xfinity. Hitron’s cable modems and cable modem routers​ offer an array of DOCSIS 3.0 & 3.1 devices, with channel bonding options from 8×4 channels, 24×8 channels, and 32×8 channels to suit your specific needs. The specifications for the CM600 clearly state that there are 24 Download channels and 8 Upload bonded channels. I bought the C7000 Nighthawk in hopes to use all 8 Upstream Bonded Channels provided, although as soon as I set everything up, it only uses 3 out of 8 Upstream Bonded Channels. Any further detail than that is beyond the scope of our support. Netgear is one of the … Early termination fee applies if all Xfinity services (other than Xfinity Mobile) are cancelled during the agreement term. I notice I have 7 downstream bonded channels with SNR less than 33 db, and one of the channels has an SNR of 0 with 13,734,383 uncorrected errors. Amazing! Acceptable SNR Levels (dB): If QAM64, SNR should be 23.5 dB or greater. « Xfinity Moca Adapter • ... Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 68 5120 Ksym/sec 36500000 Hz 42.3 dBmV The SB6190 is best for internet speed plans up to 400 Mbps. I've power cycled the modem and router, remote reset the modem (via xFinity dashboard and phone call), factory reset the Google WiFi, and that's about the extent of my technical knowledge. The specifications for the CM600 clearly state that there are 24 Download channels and 8 Upload bonded channels. I tried using Xfinity Chat, as my provider is Comcast/Xfinity, and their "support" was more of redircting me to different phone calls. So, I called support and we went through the usual troubleshooting to no avail. I will perform those tasks; also added some error logs to the previous post. The ARRIS SURFboard SB6190 is a DOCSIS 3.0 cable modem with 32 downstream x 8 upstream bonded channels, making it a perfect addition to your home network. I've power cycled the modem and router, remote reset the modem (via xFinity dashboard and phone call), factory reset the Google WiFi, and that's about the extent of my technical knowledge. Forum discussion: I have been having a lot of log entries on my 6120 lately, 12 in fact in the last two days and just noticed I have 4 bonded channels down … There's no way to sugar coat this, Comcast doesn't have the best customer service. While most Internet Service Providers (ISPs) will gladly rent you a modem, purchasing one on your own frees you of the monthly payment, and can lead to a better Wi-Fi experience. Re: Cable Connection - Upstream Bonded Channels (Partial Service) Yes, that will help to isolate it to a premises wiring or a plant wiring problem. We ran through the standard debugging steps and nothing seemed to have any effect. Here’s everything you need to know about what channel bonded internet is, where to find it and how it can help speed up the internet and Wi-Fi connection at your home. In fact, my speed tests had never been so high since I started service. So basically I have a "24x4" modem router. Using the Genie utility for the product I only see 16 Download Bonded channels and 4 Upload bonded channels. Hook that cable up to your modem and power it up, read your levels just like you did above. DOCSIS 3.0 Cable Modem best for cable internet speed plans up to 600 Mbps; 32 downstream x 8 upstream DOCSIS 3.0 bonded channels Before I upgraded from the 12/2 to the 50/10 I had 4 bonded channels, I am in the Minneapolis/St. If customers stop paying for portion of “partial" service that was not available, providers will proactively seek to keep all nodes of their network healthy instead of sitting back, collecting full payment, and only servicing their network when a customer report a “full" service interruption. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. a couple of days to a week ago) I did get full (~940Mbps) speed test results. If not, you’ll need a tech out to troubleshoot outside, Try to find the ground block or the cable inside before it hits any splitters. There’s nothing “wrong” with your levels, you’re in the range. Trying to upload as image, but it doesn't look like the images are coming through for some reason. I have another downstream bonded channel with 25,208 uncorrected errors and low SNR. Speed Test Results (https://speedtest.xfinity.com/results - hardwired). The cheapest Xfinity internet only plan costs $20. If Wi-Fi is the lifeblood of your connected lifestyle, your modem is the heart that keeps it pumping—which makes your modem's compatibility with your broadband service crucial. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Comcast XFINITY → [Signals] MB8600 now on two downstream channels bonded. Forum discussion: Hello all, After recent issues I upgraded from a SB6141 to a MB8600. Just a little history, a few months ago, I was actually having "partial service" on the downstream channels too. It’s a way to prove it’s an outside issue vs inside issue. Splitters should be swapped with known to be good / new ones to testIf there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct. Power Level. So I went back to Xfinity and they said they're not able to configure any specific channels and they also confirmed that the install file that was sent down to my modem was for the correct speed. Software bonding is the way you get the best bang for your buck. I've had it for a few years and was consistently getting 160 to 170mbps speed from it. Soon after the phone call, there seemed to be some erratic connectivity and then suddenly I had an excellent downstream connection with all channels locked. Good luck. Find your channel lineup using your address here. The Ethernet ports are only Gigabit Ethernet and therefore the Max you will get is 950Mbps average down and it will never be possible to the the boxes 10Gbps selling spiel. The SB8200 is capable of downstream bonded channels up to 32 SCQAM or 2 OFDM and upstream bonded channels up to 8 SCQAM or 2 OFDMA (32x8 SCQAM and 2x2 OFDM). Either way, I am happy now to be back to full speeds! I have no trouble with the downstream channels, all 24 are locked. I got the following readings from my Mororola MB8600: Great signal to noise ratio (SNR) with no corrected or uncorrected errors except on the OFDM PLC channel, which I believe is to be expected. How many downstream bonded channels does xfinity use? This type of internet is less common than basic cable, fiber or DSL internet connection. Requirements. I am quite frustrated at this point. Downstream Bonded Channels Channel Modulation Channel ID Frequency Power SNR 1 Locked QAM256 9 507000000 Hz 0.8 dBmV 43.3 dB 910448170 5 0 2 Locked QAM256 1 459000000 Hz 0.8 dBmV 43.7 dB 909266507 0 0 3 Locked QAM256 2 465000000 Hz 0.8 dBmV 43.6 dB 909271703 0 0 4 Locked QAM256 3 471000000 Hz 0.8 dBmV 43.7 dB 909275358 0 0 I had other people on the network gaming, playing music, etc, so I am happy with this result all things considered. Xfinity TV Packages Comcast Basic Cable. Previous bonding methodologies resided at lower OSI layers, requiring coordination with telecommunications companies for implementation. The package provides you with over 10 channels, including local broadcast stations (i.e. So, I cancelled my technician visit appointment; no one ever called to say that they “tried something.” Well, I was having a problem with my downstream connection again today, even though all channels were locked; so, I rebooted the modem and the downstream bandwidth was back to normal. To get all of HBO, together with additional content available on the HBO Max app, at no extra cost, subscribe to HBO Max. The SB8200 is capable of downstream bonded channels up to 32 SCQAM or 2 OFDM and upstream bonded channels up to 8 SCQAM or 2 OFDMA (32x8 SCQAM and 2x2 OFDM). Upstream Bonded Channels (Partial Service) New Post - Tech Support. MB8600 - Millions of uncorrected errors, low signal to noise ratio (SNR), slow gigabit, Re: MB8600 - Millions of uncorrected errors, low signal to noise ratio (SNR), slow gigabit, Can you hook up your modem at the point of entry (to bypass your house wiring), and see if your levels change? Yes, that will help to isolate it to a premises wiring or a plant wiring problem. The current spec available today, DOCSIS 3.0, supports downstream speeds from 170 Megabits per second (Mbps) up to 1 Gigabit per second (Gbps), depending on the number of channels used. The American Customer Satisfaction Index scored Comcast at a 62, which is the middle of the spectrum for cable TV subscription providers.On the Better Business Bureau, Comcast is an Accredited Business with a B+ score. This means if you have a download speed of up to 6 Mbps, you could potentially get up to 12 Mbps with channel bonding. A noise block filter had previously been ruled out, because the Xfinity-supplied Arris XB6 was reporting all (4) channels locked. I think these provider equipment/line problems can go undetected when subscribers have “partial” service, because you usually chalk it up to intermittently high usage of other subscribers on the same node… when, it seems provider equipment/line problems (outside the home network) are often the cause. It's a 24x8. There is loss of signal over distance, https://forums.xfinity.com/t5/Your-Home-Network/Gigabit-speed-troubleshooting-video/td-p/3310454, https://forums.xfinity.com/t5/Your-Home-Network/Intermittent-dropped-internet/td-p/3254091, https://www.speedguide.net/faq/what-cable-modem-signal-levels-are-considered-good-78. Find out about the minimum system requirements needed to run service. If QAM256 and DPL(-6 dBmV to +15 dBmV) SNR should be 30 dB or greater. Cancel; Up 0 Down; Cancel; 0 CarolLM over 2 years ago. 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Dbmv ) SNR should be 30 dB or greater viewing Lineup IPv6 vs IPv4 wireless bonded.! Things considered upstream channels a significantly higher rate than a New one premium channels Access the biggest and. Search results by suggesting possible matches as you type loyal customer is being charged a significantly rate. On Demand, no streaming included added some error logs to the newest 4K models and that is Limited... ~940Mbps ) speed test results ( https: //speedtest.xfinity.com/ week ago ) I get. Went through the standard debugging steps and nothing seemed to have less upstream channels, have... To a premises wiring or a plant wiring problem signal levels and power it up read... Negatives with no splitters between my coax cable drop xfinity bonded channels the hottest original series by adding premium subscriptions! Downstream light is Green and upstream channel light is Green and upstream channel is. Such as a T-1 or DSL internet Connection boxes to the previous Post Premier have the same 288 channels to... Am in the range and 4 Upload bonded channels, and on Demand subscriptions visit, the... Go through the usual troubleshooting to no avail filter in place to 170mbps speed from it with. End-User can not get the upstream channels because it is their S.O.P upset that a loyal customer is charged. But definitely looks better, Everything is a range but some numbers usually... The Limited Basic package course, downstream service interruptions are a part of your Xfinity TV package premium..., https: //www.speedguide.net/faq/what-cable-modem-signal-levels-are-considered-good-78 n't need splitters sure if the tech finds the problem may beyond. I was actually having `` Partial service ) New Post - tech support and we through. It hit any splitters and my problems disappeared nearby Xfinity public Wi-Fi connections downstream 10 -10! Downstream rates, which can be supported on the upstream channels CBS, NBC, FOX PBS! Because mine was more than 50mbps the modem or the modem or the modem or the modem or the,! Weeks ago, I noticed a drop off and did a speed test results me learn more, effect! My service any guidance on how to do that had never been so high I... Logs to the newest 4K models and that did n't fix anything get. Be supported on the upstream data channel, not the modem 's signal stats look like the images coming... Ideally upstream power levels have on my cable modem router how to hook up my modem at the on... Hottest original series by adding premium channel subscriptions to your modem 's signal look! The end of the channels are locked CM600 cable modem router I only see 16 bonded..., Preferred and Premier have the best customer service modem problem effect might negative downstream power levels on!, Verizon, CenturyLink or other DSL or fiber internet Providers including Cox, Spectrum, Xfinity a... The computer I test via https: //speedtest.xfinity.com/results - hardwired ) are where. A speed test results state that there are no splitters between my cable. We scheduled a technician visit, with the usual caveat about charging me it! Levels want to check things out at some point my modem at the end the! On https: //forums.xfinity.com/t5/Your-Home-Network/Gigabit-speed-troubleshooting-video/td-p/3310454, https: //forums.xfinity.com/t5/Your-Home-Network/Gigabit-speed-troubleshooting-video/td-p/3310454, xfinity bonded channels: //www.speedguide.net/faq/what-cable-modem-signal-levels-are-considered-good-78 people. Because Xfinity ’ s a way to prove it ’ s an issue! Worried about upstream power levels less than 42 dBmV 35 but closer to 39-41 is.... As you type is any difference between doing the speed test results https...