Again, if they step up to the block and play honestly… I will say so immediately on this. Being blasted out of my seat because the volume is so different between BTST and USB. The car does it every day at random so I am sure that if they drive it for one day it will do it. thanks. It is not a permanent fix. I would touch the XM button and nothing happened, It took until February to get an appointment for them to fix this. No phone, directions,menu. Turn your vehicle off > Open the driver's side door > Start the vehicle > Wait for a confirmation of the connection to display on your SYNC screen. Disconnect your phone or device from the USB port. Lemon Law Blog » Ford » Is Your Ford Sync System Not In Sync? This car is 2 months old. We have had it looked at twice by the Ford dealership in Manhattan, KS who thought they had fixed it and then the next time wanted to charge us $1700 to fix it and other independent car repair facilities that could not figure out how to fix it. Please call us at 800-LEMON-LAW. The radio says on even after car is off. Very frustated in California. I was able to get the NAV working reliably by disconnecting my phone ( turning off Bluetooth). If I plug in a USB cable it says it is not charging & then we watch the radio searching channels! incomplete list of turns with mileages that are a tiny fraction ABC News or CBS did a report on how bad this sinc thing is. I live in NJ and will definitely be following up with legal action if they do not fix this issue. Thinking it was my phone, I did what I was told – reset my phone. I used to listen spotify in my FORD Cmax with FORD sync, I think this is a killer feature and I totally dissapointed your exclude the integration. That left display (instrument cluster) has now blown out twice on me in two years. ford guarantee ran out jan. 2020. tough luck. If you haven't figured out how to get your contacts to sync to your Ford Sync from your Moto Z2, or if anyone else is having this issue, I just figured something out. Had the Chev for 16 years without a problem. I have lost confidence in Ford. Dealer says entire unit has to be replaced for nearly $ 1,600, more than 10% of the value of the car. If your on the reciever of call made from my truck there is a horrible connection with bad echo. Yes, you can listen to music using SYNC Bluetooth, but we strongly recommend using SYNC USB. Need to upgrade the system. He synced his phone to my vehicle and had the same issue. I had damaged the paint on my own vehicle. The media seems to work fine. You need to turn the vehicle off and back on, and it might start working. Guess what? )Three bodyshops looked at the paint. The car is paid for and only has around 700 miles on it, 150 of which came with the car. The touch screen was working just fine. Same story as all of you. I thought my car was up-to-date on recall work, so I don’t know if this is a first time or second time failure for the radio. I forgot to mention… shame on me… but I had an 02 F-150. Sorry…that was more like 8 WEEKS after I bought it new…I saw my last comment from August 11th, 2013 on this same exact issue. I find that the voice recognition sucks. Remember, if you are having these problems, thousands of others are. This system is supposed to alleviate the need to use your cell phone while driving. Consumer Reports has called them by a bit better name than I, but suffice it to say…I like mine, GARBAGE! I have taken it to the dealership, the service person honestly instructed me on how to talk. Unbelievable!!! does anybody know? In December, I bought a 2012 Ford Explorer. Ford got itself a well deserved black eye for the P.O.S. While some drivers are singing Sync’s praises, there are others who think their Sync stinks. (Still have not had anyone call me with their promise of extending my warranty on my vehicle.). Turn on your phone’s Bluetooth and select Phone on the SYNC screen. Then after about 10-15 mins of not being able to use any features the car will auto reset the crashed sync system. My Sync/Navi has never worked properly. Quit holding your breaths out there… you got a crap Sinc in your FORD product? I bought a 2012 Ford Edge Limited that I purchased on Dec. 17 2011. In the second problem, if your Ford vehicle denies to sync with the device, then just ‘forget your car’ from your list of devices within your Bluetooth settings. Due to the fact that the dealer does not have a loaner program, we are down to 1 car. Disconnect your phone or device from the USB port. Doing a Ford Sync Master Reset 1. put a hexadecimal (letters and digits) Wi-Fi WEP key into the In this article, I’ll show you. Yes, there is in fact a satellite signal, I just had the temerity to push the seek button. Two major issues with the Sync w/ MyFord Touch system were When I received my car back the SYNC was partially upgrade. Big grey squares? My 2011 Explorer SYNC system failed the day I brought it home. Now they can’t figure out why the GPS thinks I’m in Michigan. The following issues followed: no gps, phone briefly connects if at all, touch screen delays when moving from one screen to next, radio controls on steering wheel and climate control on dash also delayed when selecting. The radio worked great for app 6 months my Ford touch, it now goes blank doesn’t work for sometimes a few days sometimes two months then comes back on whenever . If it works, it's scary though, because all computers for years have supported LBA mode. I’m in sales work on the road away from home and have had to take off two days from work just to deal with this issue of my new car. Make sure the dealership runs tsb’s by year and make of your veh and also by vin#. Well, I was told it would be fixed. We also have a 2012 Lincoln MKS that is starting to have the same radio/phone issues with the sync. Disclaimer | Site Map | Privacy PolicyCopyright, Kimmel & Silverman,© 1991-2021. There must be some wiring issues that can be fixed for a lot less than $1700. Oh and occasionally the radio doesn’t work either, but so far that hasn’t been to much of a problem. My concern and question is whether this is an issue you can help with or am I SOL for waiting so long and letting the issue survive the warranty. Failure to do this will delete data from your device. There is even a message board where consumers gripe daily about the issues with their Sync unit, seeking answers to their problems. It’s been in the shop a couple of times, and I’d take it in more often if it wasn’t for the fact that I can’t afford to take off of work on a weekly basis. Yes, shame on me. But the hoods been repainted. The fix has been moved out to June 2012. I had it in the shop last week and they said it was fixed and once I got home I realized it was worse than before. All the commands seams to work but "choose playlist". I have a 2011 F-150 and last week, all of a sudden my Sync stopped working. We try to tell it road directions and it can not understand what we are saying and gives us a minute of what it thinks it wants. I just purchased a 2012 Ford Explorer 2 months ago. Then the radio speakers developed a loud static noise and then no sound at all. I thought I had fixed it. This is still under Warranty for me and I have a loner vehicle but so many others are not so lucky. What an expense to replace it, and who would do it, only to get another one that might fail? I paid not exactly sure of the total price but I have my Receipts. 2016 Taurus, have had the car at the dealer 5 times for sync issues. It is still sitting there as I refused to take it home without repair. @Howard: Please contact us at 800 536 6652 to discuss your rights. Makes you wonder just how many thousands of others there are who do not know about posting or voicing their complaints. A month or so back. Well then, we know that won’t happen. I kind of got shooshed away from the service department telling me that the system was working fine. The service manager informed me today that he has read my submissions on here and in the same breath said he’d thought my sinc was working fine and needed no more repair? Strangely enough it worked once on July 27th while I was in Michigan. Ford Sync not working with hangouts. 3 of which I would NEVER use like Glympse and IHeart radio…. I have a navigation system I can no longer use. I’ve been informed that I’m to live with the problem of NO sinc..no USB and erratic service until they figure it out at Ford. Voice recongintion, Bluetooth, phone calls to the right number, USB charging the iphone, etc. Ford says they do not have a fix because they can’t replicate it and can’t find anything wrong after running diagnostics. And all was great until one day our whole Sync system just went blank. everything on my sync went to crap,same as all previous mentioned but now I could not even charge my phone or play music with my USB cable connected. In short, Sinc SUCKS… FORD has NO repairs for it other than running with your money. Took the vehicle into the dealership and they did an upgrade. It’s like you can connect but what is the use of it? I am tired of their B.S. I have been to the dealer several times for the problem but never corrected. I’ve never been able to use the sync. No recognition of contacts using the hands free calling system and no name with incoming calls that are listed in my Samsung Galaxy 8 Plus. How is this legal that you pay extra for a package that they change and then The only way to install replacement is through the USB that doesn’t work and it’s going to cost you even more to get them to look at it let alone fix it. 2017 Thank God I seen him before moving!!! The system shut off twice for a maintenance update which did nothing. Try that first. Ford SYNC tells me to pay the dealership to repair it, but to keep receipt for services. I am in sales and use my phone extensively in the car as this is my office. Should have bought that Sportage…..I have a KIA Soul and its amazing. Also during this time my sync touch radio would go out from time to time. I own a Chevy and they’re worry free automobiles. I finally thought to tell Krug to take it into the dealership. Once Bluetooth is connected all the features of Siri are lost. The radio and sat. Please help Everything is working again and has been for about 3 weeks PLUS I haven’t gotten anymore updates. It’s completely useless and I have no idea what to do. Still today it doesn’t really work right: I have to press voice command and say bluetooth audio everytime I enter the car (it won’t connect automatically.). No returns will be accepted. 2) How would an automatic software update basically damage and expensive APIM. We have always been loyal to Ford but the lack of customer service, care or concern for faulty equipment that we have received at 2 different dealerships and over the phone has made us question if we will ever get another Ford product. Nothing really any better with this update. Following the advice of one of the Ford technicians above, I did a Master Reset in the settings. And all my friends hated my calls on their end when I was using the hands free function. Bought a transit 250 in June 2019 the sync and hands free phone haven’t worked right ever. Today i went for my morning walk, my cell had the camera open because i stopped to take a… Read more ». Also, disable the Bluetooth on your phone. I ran out of gas because of that issue!!! Would love to hear from anyone with advice. They installed the lastest sync or update but did not help the iphone. Locate the PHONE button in your center stack (location will vary by model). the phone button will not work and it is missing some stuff on the menu too. Radio on/off button not working. I liked it so much that when I decided to purchase a truck, I went with a 2011 Ford F150 Lariat. I’m also waiting to hear from Ford and the dealership about my “open case”; and since I’m off warranty at 45,000 miles, whether or not Ford is going to cover the expense to hopefully fix my problem with the new APIM Module? The first time they replaced the Sync system (claimed it was replaced with a brand new one). My biggest complaint is with the phone not hanging up calls although I have had problems with the NAV locking up or being slow to respond. Dealership took the car for a week did some kind of a software update supposedly give me the car back and as soon as I got it back the same thing happened again. David P. and David L. Hello David, my name is Alina Amapola Saenz Perez, I follow you guys since the beginning. And there is NO support for my version of Sync w/Navigation any longer as they’ve moved to MyTouch. Our situation is EXACTLY the same. I feel that what has transpired on resolving this upgrade was not worth my time and was not my place to do..(aka teaching the dealer on how to “finish” upgrading my system). This is a brand new 2019 vehicle that we have owned for 6 months and it has been parked for 1 month now. Blank screen, slow response if any at all. The SYNC software cannot be updated. And Fords paint will come off or dull due to a car wash? With that said I had the loud static noises when radio was on/off, so I brought it to the ford dealership. We bought the extended warranty, but we travel from Georgia to Minnesota a lot and from Georgia to various locations in Florida, so of course we have over 100,000 miles on it so it’s now out of warranty. After the successful update, I no longer have navigation. In general, the dealer has been decent to me but no one seems too concerned. 2nd time in 2 years. When the seconds earlier, happy CS rep came to tell me the car was ready her attitude towards me was bitter. What happened to customer service!!! I’m guessing it was like 5 hundred dollars just for the part Plus their labor to put it in which was almost $1000.00 when all said and done. Wondering why it wants me to detour onto another freeway, double back, and continue my route from where I just was. Received a tremendous amount of positive press purchased on Dec. 17 2011 and. A huge mistake going with this sinc i was too scared to even attempt Link... Your ability to know how to fix the bug???????. 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